Welcome to our FAQ page! We’re here to ensure your journey to happier, healthier steps is as smooth as our signature footbeds. Below you’ll find answers to our most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer-centric team is always ready to help.
About Our Products
What makes Alegria shoes so comfortable?
Our shoes are built around two key comfort innovations: the Rocker Outsole and our luxurious Footbeds. The Rocker Outsole promotes a natural walking motion, reducing stress on joints, while our removable, contoured footbeds provide exceptional arch support and cushioning. Many styles also feature Easy Clean materials and adjustable fits like Multi-Strap designs.
Who are Alegria shoes designed for?
We design for everyone who values comfort without sacrificing style! Our diverse range serves:
- Healthcare Professionals & Workers: Supportive Clogs and Sneakers for long shifts.
- Style-Conscious Individuals: Wedge & Heel, Mary Jane, and Sleek designs.
- Active Explorers: Rugged boots and Water Resistant options for adventure.
- Comfort-Seekers: Everyday styles like Slip-Ons, Slides, and Thong Sandals.
Do you offer shoes for specific needs like compression socks?
Yes! Several of our styles, including some Clogs and Sneakers, are designed with extra depth and flexibility to accommodate Compression Socks comfortably. Look for styles with adjustable features for the best fit.
Ordering & Payment
What payment methods do you accept?
We make checkout easy and secure. We accept:
Visa, MasterCard, JCB, and PayPal
Your financial security is our priority, ensuring a worry-free purchase as you invest in your foot happiness.Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all your personal and financial information. You can shop with confidence at Alegria Shoes Sale.
Shipping & Delivery
Where do you ship from, and where do you deliver?
We ship globally from our home at 1255 Byrd Lane, Albuquerque, US 87102. We proudly serve a worldwide community! Please note, we are currently unable to ship to a few remote regions and parts of Asia due to logistical constraints.
What are my shipping options and costs?
🚀 Standard Shipping (Recommended for Speed)
Carrier: DHL or FedEx
Cost: $12.95
Delivery Time: 10-15 business days after dispatch (plus 1-2 business days for order processing).
Ideal when you want your new shoes as soon as possible. Fully trackable.
🎁 Free Shipping
Carrier: EMS
Cost: FREE on orders totaling $50 or more.
Delivery Time: 15-25 business days after dispatch (plus 1-2 business days for order processing).
Perfect for stocking up on multiple pairs or planning ahead.
How long does order processing take?
All orders are processed and prepared for shipment within 1-2 business days before being handed to the carrier. You will receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! For both Standard and Free Shipping options, you will receive a tracking number via email once your order is dispatched. You can use this to follow your package every step of the way to your doorstep.
Returns & Exchanges
What is your return policy?
We stand by our products with a straightforward Happiness Guarantee:
Return Window: 15 days from the date you receive your item.
Condition: Items must be unworn, in original condition, and in the original packaging.
To initiate a return, please contact our support team at [email protected] for instructions and the return authorization.Condition: Items must be unworn, in original condition, and in the original packaging.
Are return shipping costs covered?
Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method for your return.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The time it takes for the refund to appear in your account will depend on your payment provider’s policies.
Account & Support
How do I contact customer service?
Our dedicated, customer-centric team is here to help you walk with confidence. Please email us anytime at:
We’re committed to providing transparent information and dedicated support for every step of your journey.
We’re committed to providing transparent information and dedicated support for every step of your journey.
Do you have a physical store?
Alegria Shoes Sale operates primarily as an online retailer, allowing us to offer our artisan-inspired styles and comfort-focused designs directly to your door from our Albuquerque headquarters. This model helps us keep our prices competitive and our service personalized.
Still have questions? We’re more than just a store—we’re your partner in comfort.
Reach out to us at [email protected] and let us help you find your perfect pair.