Step Into Comfort, Delivered with Care. At Alegria Shoes Sale, we’re dedicated to bringing you footwear that combines exceptional comfort with timeless style. Our shipping and returns policies are designed with the same thoughtful attention to detail that goes into crafting every pair of our shoes, from our supportive Clogs and Sneakers to our elegant Wedge & Heel styles.
Our Target Customer
We serve individuals who prioritize comfort without compromising on style—primarily women seeking reliable, all-day support in their footwear. Our customers appreciate the innovative features of our products, such as the signature Rocker Outsole and removable Footbeds, and value both practicality (seen in our Easy Clean and Water Resistant options) and versatile designs (from Sleek to Rugged).
Shipping Information
We strive to get your new Alegrias to you as swiftly and securely as possible.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to accommodate your needs:
- Standard Shipping (Fee: $12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment.
- Free Shipping (On orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment.
Please Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen carrier delays. We currently ship globally, with exclusions for some remote areas and parts of Asia.
Accepted Payment Methods
We accept secure payments via: Visa MasterCard JCB PayPal.
Hassle-Free Returns & Exchanges
We’re confident you’ll love your Alegrias. But if your shoes don’t fit “like a hug,” our straightforward policy is here to make it right.
Policy Overview
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, in original condition, and in their original packaging with all tags attached.
- Refunds: Issued to the original payment method.
- Exchanges: We happily exchange for a different size or color, subject to availability.
- Shipping Costs: Return shipping is the customer’s responsibility. Original shipping fees are non-refundable.
Non-Returnable Items
To ensure hygiene and safety for all our customers, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Compression Socks: Due to their intimate nature and health application.
- Footbeds (if sold separately): For hygiene reasons.
All other items—including Sneakers, Slides, Mary Jane, Womens Boots, Clogs, and all other styles listed in our menu—are covered by our standard return policy.
Step-by-Step Return or Exchange Process
1 Initiate Your Request (Within 15 Days)
Email our support team at [email protected] within 15 days of receiving your package. Please use the template below to help us assist you quickly.
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Alegria Shoes Sale Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please insert]
Name: [Your Full Name]
Email: [Your Email Address]
Product Name: [e.g., Alegria Paloma Clogs]
Size/Color: [e.g., Size 8, Black]
Reason for Return/Exchange: [e.g., Size too large / Preferred a different color]
I confirm the item is unworn, in its original condition, and includes all original packaging and tags.
Please provide the return address and instructions.
Thank you,
[Your Name]
2 Receive Instructions & Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization (RMA) Number and detailed instructions, including our return address in Albuquerque.
3 Ship Your Item Back
Securely pack the item(s) in their original box, placed inside a shipping box. Include a copy of your packing slip or the RMA number inside. We recommend using a trackable service (USPS, DHL, FedEx) and keeping your proof of postage.
Return Address:
Alegria Shoes Sale Returns
1255 Byrd Lane
Albuquerque, US 87102
4 Our Inspection & Your Refund/Exchange
Once received, our team inspects returns within 3-5 business days. Upon approval:
- For Refunds: We initiate the refund to your original payment method.
- For Exchanges: We process the shipment of your new item. If out of stock, we’ll contact you to discuss alternatives or issue a refund.
Refund Timeline & Methods
We process refunds as efficiently as we craft our Slip-On styles.
- Timeline: Please allow 5-10 business days after we approve your return for the refund to be fully processed and appear in your account. The exact timing depends on your bank or payment provider.
- Method: Refunds are issued to the original payment method.
- Credit/Debit Card (Visa, MasterCard, JCB): Refunds will appear on your card statement.
- PayPal: Refunds will be sent back to your PayPal account.
- Deductions: The original shipping fee is non-refundable. For exchanges, we cover the standard shipping cost to send your new item.
Final Sale Items
Items marked as “Final Sale” at the time of purchase are not eligible for return or refund but may be exchanged for store credit if defective. Please check the product description for any special conditions.
Need Help? We’re Here for You.
Our customer-centric team is ready to assist, ensuring your experience is as comfortable as our Multi-Strap sandals and as reliable as our Rocker Outsole.
Email: [email protected]
Mailing Address: Alegria Shoes Sale, 1255 Byrd Lane, Albuquerque, US 87102
Response Time: We strive to respond within 24-48 hours on business days.
This Shipping & Returns Policy is part of our commitment to your complete satisfaction. Thank you for trusting Alegria Shoes Sale.